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- Why do I need a mozaWeb account?
- How can I log into my mozaWeb account?
- I forgot my password
- How can I modify my password and other data of my mozaWeb account?
- How can I switch to a Teacher account?
- I have multiple user accounts and I would like to merge them
- I cannot use mozaBook even though I have a Mozaik TEACHER / Mozaik STUDENT licence.
- How to watch 3D scenes with a VR headset?
- Why can't I open 3D scenes?
- Why do I have to activate the digital publications?
- What to do if I have already activated a licence code but I would rather use it in another user account.
- How can I allow cookies in my browser?
- Can educational content found on mozaWeb or in mozaBook be shared externally?
- How can I start a video conference on mozaWeb?
- How can I delete my video conference links?
- What should I do if I receive the 'An error occurred while processing the page.' message?
- Use the mozaWeb browser
- How can I continue to use Flash content?
- Can I modify and upgrade the type of my licence?
I have multiple user accounts and I would like to merge them
A user may register to mozaWeb more than once and thus have multiple user accounts. To avoid confusion, we recommend that each user should have only one registered account.
If you have multiple accounts, you have the option to merge your user accounts. To do that, log in to your account you want to keep then click on your name (1) at the top of the page, then on 'My profile'. (2)
In the Basic information (3) section, find the mozaWeb username part and click on the 'Merge user account' option. (4)
In the form that opens, enter the details (username or email address, and password) of the account that you want to merge (that is, to terminate), then click on the Merge Accounts button.
If the information in the table is correct, click on the Merge accounts button to start the process.
All licences and uploads associated with the terminated user account will be transferred to the user account you decided to keep.
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