Your cart is empty
- Why do I need a mozaWeb account?
- How can I log into my mozaWeb account?
- I forgot my password
- How can I modify my password and other data of my mozaWeb account?
- How can I switch to a Teacher account?
- I have multiple user accounts and I would like to merge them
- I cannot use mozaBook even though I have a Mozaik TEACHER / Mozaik STUDENT licence.
- How to watch 3D scenes with a VR headset?
- Why can't I open 3D scenes?
- Why do I have to activate the digital publications?
- What to do if I have already activated a licence code but I would rather use it in another user account.
- How can I allow cookies in my browser?
- Can educational content found on mozaWeb or in mozaBook be shared externally?
- How can I start a video conference on mozaWeb?
- How can I delete my video conference links?
- What should I do if I receive the 'An error occurred while processing the page.' message?
- Use the mozaWeb browser
- How can I continue to use Flash content?
- Can I modify and upgrade the type of my licence?
Why can't I open 3D scenes?
To view 3D scenes, you need the mozaik3D player. If you click on a 3D scene on our web page the player will start automatically, in case it is installed on your device.
Where can I download it?
If the player is not installed on your device, mozaWeb will automatically prompt you to download it, as soon as you click on a scene. Click on the message displayed in the centre of the page to download the player (1).
If no such message has been displayed, click on Products => mozaik3D app (2) to download the installer (3) corresponding to your system. Besides the most popular platforms, you can download the installer for other operating systems as well, for example, Android interactive boards (4). 
Scroll down to the bottom of the page to see the system requirements.
How can I install it?
In Windows and Mac OS, run the installer you have downloaded. In Windows, the installation is completely automatic. In Mac OS X, install the software as usually.
In the case of mobile devices using iOS and Android, it is recommended to enable automatic updates or go to the Apple App Store or the Google Play Store to update the application manually. The above links lead you to the official store sites. You can install the player from there in the usual way.
Most Debian-based and RedHat-based Linux distributions have a graphical package manager, which usually allows users to install the 3D player by double-clicking on it in the file manager. Depending on the configuration of your operating system, you may need the administrator password.
If you do not have a Debian-based or RedHat-based Linux distribution, download the distribution-independent package and unzip it in the root directory. To do so, you may need administrator rights.
Please make sure that you download the file/package that matches your operating system (32bit or 64bit)
Once the installation is complete, try to open a 3D scene.
I have installed the 3D player, but I still cannot open 3D scenes
If you cannot open 3D scenes immediately after the installation is complete, first check if you have installed the player that is appropriate for your operating system. If this is ok, but the problem persists, close and reopen your browser. If the problem is not yet solved, restart your computer/mobile device.
Did you find it helpful?