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- I receive an error message when I try to activate my licence. What should I do?
- What is the MULTILANG version?
- What is a Licence Pack?
- Why do I have to activate the digital publications?
- How can I transfer my mozaBook licence to another computer?
- My licence has expired. What content and functions can I still access?
- How can I activate my digital publication?
- What to do if I have already activated a licence code but I would rather use it in another user account.
- What licence code do I have? How do I know what digital content can I access with my licence code?
- I cannot use mozaBook even though I have a Mozaik TEACHER / Mozaik STUDENT licence.
- How can I switch to a Teacher account?
- Licence validity
- What is the difference between user licences and device-based licences?
- Why do I get a message saying 3D scenes cannot be used on interactive boards?
- How can I activate a Mozaik TEACHER or Mozaik STUDENT licence?
- How can I renew my licences?
- Can I modify and upgrade the type of my licence?
- How can I obtain School Admin rights, and what can I use them for?
- What is an XR licence extension?
I cannot use mozaBook even though I have a Mozaik TEACHER / Mozaik STUDENT licence.
If you have not done it yet, activate your Mozaik TEACHER / Mozaik STUDENT licence. To do that, log in with your user account on mozaweb.com. Click on the myLearn (1) => Activate new code (2) menu (or on the link) and enter the Mozaik TEACHER / Mozaik STUDENT activation code (3):
If you have already activated your Mozaik TEACHER / Mozaik STUDENT licence, then install and launch mozaBook. If you have just installed it to your computer, then you will see the window shown in the image below. Log in with your mozaWeb account (1), (2), and start to use mozaBook.
If mozaBook asks for a licence code (see image below), do not worry, just click on the log in button (3) and enter your mozaWeb username and password. Now you should be able to use mozaBook.
If you haven't yet activated your Mozaik Teacher / Mozaik Student licence, you can enter the activation code here.
mozaBook will redirect you to the Activate new code page (see above), where you can complete the activation process.
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