- I receive an error message when I try to activate my licence. What should I do?
- What is the MULTILANG version?
- What is a Licence Pack?
- Why do I have to activate the digital publications?
- How can I transfer my mozaBook licence to another computer?
- My licence has expired. What content and functions can I still access?
- How can I activate my digital publication?
- What to do if I have already activated a licence code but I would rather use it in another user account.
- What licence code do I have? How do I know what digital content can I access with my licence code?
- I cannot use mozaBook even though I have a Mozaik TEACHER / Mozaik STUDENT licence.
- How can I switch to a Teacher account?
- Licence validity
- What is the difference between user licences and device-based licences?
- Why do I get a message saying 3D scenes cannot be used on interactive boards?
- How can I activate a Mozaik TEACHER or Mozaik STUDENT licence?
- How can I renew my licences?
- Can I modify and upgrade the type of my licence?
- How can I obtain School Admin rights, and what can I use them for?
- What is an XR licence extension?
When you buy a digital publication, you receive an activation code. Each publication has a unique activation code. You can find the codes for your purchased publications in 'My purchases' under your name. You will also receive these codes via email.
Before you can use your digital publications, you must activate them. This means that you have to assign the book to your mozaWeb user account. Once that is done, you can access the publication via mozaWeb and on other platforms (mozaBook, mozaBook for Tablet), where you set up your mozaWeb account.
You can activate the purchased publication right after completing the purchase, on the Order summary page, but you can also activate it with your code later on mozaWeb or in mozaBook. Read more about activation here.
Please note that the publication will be assigned to the user account you are logged into. When you activate a publication, make sure you log into the program with the local user linked to your own mozaWeb account.