Το καλάθι σου είναι άδειο.
- Τι είναι η άδεια χρήσης MULTILANG;
- Γιατί πρέπει να ενεργοποιήσω τα ψηφιακά βιβλία;
- Πώς μπορώ να ενεργοποιήσω τα ψηφιακά βιβλία μου;
- Πώς μπορώ να μεταφέρω την υπάρχουσα άδεια χρήσης mozaBook σε άλλον υπολογιστή μου;
- Τι είναι το πακέτο License Pack;
- Τι μπορώ να κάνω, αν ενεργοποίησα ήδη μια άδεια χρήσης, αλλά θέλω να την χρησιμοποιήσω με άλλο λογαριασμό χρήστη;
- Δεν μπορώ να χρησιμοποιήσω το mozaBook, παρόλο που διαθέτω άδεια χρήσης Mozaik TEACHER / Mozaik STUDENT.
- Ποιος είναι ο κωδικός άδειας χρήσης που έχω; Πώς μπορώ να μάθω, σε τι είδους ψηφιακό περιεχόμενο παρέχει πρόσβαση ο κωδικός άδειας χρήσης που διαθέτω;
- Πώς μπορώ να αλλάξω σε λογαριασμό εκπαιδευτικού;
- Διάρκεια ισχύος άδειας χρήσης
- Σε τι διαφέρει μια άδεια για χρήστη από μια άδεια για συσκευή;
- Έχει λήξει η άδεια χρήσης μου. Σε ποιο περιεχόμενο και λειτουργίες έχω πρόσβαση;
- Γιατί λαμβάνω μήνυμα ότι τα μοντέλα 3D δεν μπορούν να χρησιμοποιηθούν σε διαδραστικό πίνακα;
- Πώς μπορώ να ανανεώσω τις άδειες χρήσης μου;
- Πώς μπορώ να αναβαθμίσω τον τύπο της άδειας χρήσης που διαθέτω;
- Πώς μπορώ να αποκτήσω δικαιώματα School Admin και σε τι θα μου χρησιμεύσουν;
- Τι είναι η επέκταση άδειας χρήσης XR;
- Πώς μπορώ να αλλάξω την άδεια χρήσης mozaBook CLASSROOM που διαθέτω σε άδεια χρήσης Mozaik TEACHER;
- Έχω μία ερώτηση / ένα πρόβλημα. Τι μπορώ να κάνω;
- Λαμβάνω μήνυμα σφάλματος όταν προσπαθώ να ενεργοποιήσω την άδεια μου χρήσης. Τι πρέπει να κάνω;
- How can I activate a Mozaik TEACHER or Mozaik STUDENT licence?
I have a question / problem. What should I do?
You have probably had questions about a function or encountered some kind of issue.
Fortunately, the most common questions have already been answered. You can view these by clicking on the Help (1) button at the top, which opens the FAQ menu. Here, you can see the most frequently asked questions organised by category (2), but you can also use the search bar (3) at the top to search by keyword (4).
Please, review these questions, as you will probably find the answer to your own question as well.
If you have not found the answer to your question, click on I need help (5) and fill out the form to contact our support team, who will answer shortly.
On mozaWeb, you can also contact us by using the panel at the bottom of the page (6) or clicking on the green button featuring an envelope on the side (7). You can either:
1. Ask for help
2. Send feedback
Asking for help
In the first case, you can send us your question by filling out the form mentioned above. To help you effectively, please share as much information as possible about your question. Simply typing "I cannot find it" is not enough, because our team will not know what you are looking for and where.
Describe exactly what you are experiencing, for example, which book, which page of the book, which 3D scene, or which feature your question relates to.
Sending feedback
In this case, you will also need to fill out a form, but only click here if you are experiencing a technical issue, for example, if you see an error message or cannot open certain content. "I forgot my password" is not a technical problem.
Before sending your feedback, check that your computer's operating system, browser, or the mozaik3D app is updated to the latest version. If a newer version is available, update it and check if the problem persists. If so, describe the issue in as much detail as possible.
An issue can only be solved if the problem is clear; thus, it is important that you share as many details with us as possible. For example:
- What browser have you used to open mozaWeb?
- What operating system do you use?
- Where did you click when you received the error message?
You can also upload screenshots, screen videos, or other files, and in addition to the information you provide, the mozaWeb log files are also reviewed. Using the log files and your detailed description, our team tries to identify the error and begins the repair process.
Tip: If you encounter a problem while using a digital book or an exercise book, you do not need to exit the publication to send feedback. Click on the Feedback icon in the upper right corner (8) and submit your feedback in the window that appears, using the information provided above.
In this FAQ article, the feedback function of mozaWeb was presented, but you can also send feedback from applications installed on mobile devices, as well as from mozaBook.
Ήταν χρήσιμο;