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- Where can I find the digital publication I purchased?
- How can I activate my digital publication?
- Why do I have to activate the digital publications?
- I receive an error message when I try to activate my licence. What should I do?
- How can I download the offline version of my textbooks in mozaBook?
- What extra content can I find in the digital publications?
- What to do if I have already activated a licence code but I would rather use it in another user account.
- What licence code do I have? How do I know what digital content can I access with my licence code?
- Can educational content found on mozaWeb or in mozaBook be shared externally?
- How can I allow cookies in my browser?
- Why do I get a message saying 3D scenes cannot be used on interactive boards?
- What should I do if I receive the 'An error occurred while processing the page.' message?
- How can I renew my licences?
- Can I modify and upgrade the type of my licence?
What to do if I have already activated a licence code but I would rather use it in another user account.
Activated licence codes can be deactivated within one week after their activation. They can then be activated again in another user account. Reactivation of a licence code does not modify its validity period.
This is how to deactivate a licence:
1 Log into the user account in which the licence was activated.
2 In My licences, find the licence to be deactivated.
3 Deactivate the licence.
This is how to reactivate a licence:
4 Log into the new user account in which you want to reactivate the licence.
5 Activate the licence.
If one week passes after activating a licence, it cannot be deactivated, it will remain in the user account in the activating user until the end of the validity period and this user cannot transfer it to another user.
Licences linked to users
Licences linked to user accounts can be deactivated within a week after activation. These licences are Mozaik TEACHER / Mozaik STUDENT and the licences of digital books and digital atlases.
Licences linked to computers
Licences linked to computers (such as mozaBook Classroom / Multilang licences) can be moved to another computer as described at the following page: Migrating a mozaBook licence.
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