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- Why can't I open 3D scenes?
- I cannot open the tools on my tablet or mobile device.
- Changing your hard drive or your computer; reinstalling mozaBook; entering a new licence code
- System requirements
- Can I use mozaBook on an Apple MacOS computer?
- How can I transfer my mozaBook licence to another computer?
- How can I send feedback and bug reports in mozaBook?
- How can I continue to use Flash content?
- How to watch 3D scenes with a VR headset?
- How can I delete my user account?
- How can I allow cookies in my browser?
- What to do if I have already activated a licence code but I would rather use it in another user account.
- How can I start mozaBook in windowed mode?
- Missing dll file after a mozaBook update
- I receive an error message when I try to activate my licence. What should I do?
- What licence code do I have? How do I know what digital content can I access with my licence code?
- The 3D player is not launched in Windows 7
- Use the mozaWeb browser
- How can I install the 3D player into a folder different from the default one?
- I have multiple user accounts and I would like to merge them
- I receive an error message about proxy settings when I launch mozaBook
- Why can mozaBook not connect to the mozaWeb server?
- How can I switch to a Teacher account?
- How to send feedback from mozaBook when the server is not available?
- I use a Chromebook. How can I open 3D scenes?
- How can I start a video conference on mozaWeb?
- How can I delete my video conference links?
- How should I install mozaBook as an administrator? Is silent installation available?
- What should I do if I receive the 'An error occurred while processing the page.' message?
- How can I use the mozaBook app on an Android interactive board?
- Can mozaBook be installed on Linux computers?
- How can I open 3D scenes on Android interactive boards and tablets?
- VR Compatibility Guide for Mozaik Educational Products
- How can I open GeoGebra content in mozaBook?
- How can I renew my licences?
- How can I delete a local user in mozaBook?
- How can I obtain School Admin rights, and what can I use them for?
How can I renew my licences?
30 days before your activated licences expire, you will receive an email reminding you that the validity period of your licence is about to end.
You can easily renew your licence following the steps below:
- Click on My licences (1).
- Find the licence you would like to renew. It may help if you click on the It is about to expire (2) filter above.
- Click on the Renewal (3) button in the row of the given licence, select the number of years you would like to extend the validity period of your licence (4), then click on the Add to cart (5) button.
Do not worry if your licence has already expired. Select the Expired filter above, find the licence you would like to renew and click on the Renewal button in the row of the given licence.
In both cases, the selected licence will be added to your cart and you can purchase the licence extension in the webshop.
If the licence was originally purchased in our webshop, you have nothing else to do. After the payment, the validity period of your licence will be automatically extended by the chosen period.
If your licence code is from a printed book, you will receive a new licence code, which you can find under My purchases. You can view the licence code by clicking on the details of the corresponding purchase. To activate it, click on the button Assign to my account or select myLearn => Activate new code.
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